Privacy Policy

A Straightforward Approach

Look, we get it - privacy policies can be a slog to read through. So we're gonna keep this simple and honest. At Quintarion Vale Architects, we're just as protective of your personal info as we are about preserving the natural landscapes we design around. Here's the real deal on how we handle your data.

What Information We Actually Collect

When you reach out to us or work with us on a project, we'll collect basic stuff like your name, email, phone number, and property address. If you're filling out our contact form or booking a consultation, that's the kind of info we're talking about.

For active projects, we'll also keep architectural drawings, site photos, project notes, and any other materials related to your build. It's all part of creating your dream space, really.

How We Use Your Information

Pretty straightforward - we use your details to communicate with you about your project, send you updates, answer questions, and deliver the architectural services you've hired us for. We might also use it to:

• Schedule site visits and meetings
• Share design concepts and blueprints
• Handle billing and contracts
• Send occasional updates about our work (only if you've said it's cool)
• Improve how we run things on our end

Who Gets to See Your Info

We don't sell your data. Period. That's not our business model, and frankly, it feels pretty sketchy to us.

That said, sometimes we need to share info with contractors, engineers, or other professionals working on your project - but only the stuff they need to know to do their job. We also work with a few trusted service providers for things like email hosting and cloud storage. They're bound by confidentiality agreements and can't use your data for their own purposes.

Portfolio & Marketing Stuff

We love showcasing the beautiful projects we've worked on, but we'll always ask your permission before featuring your property in our portfolio or on social media. If you'd rather keep things private, that's totally fine - no hard feelings whatsoever.

Cookies & Website Data

Our website uses basic cookies to remember your preferences and help us understand how folks use the site. We're not tracking your every move across the internet - just basic analytics to see what pages people visit and how long they stick around. You can disable cookies in your browser if you want, though some features might not work as smoothly.

How Long We Keep Your Data

We're legally required to keep project records and architectural documents for seven years after project completion - that's just how it works in our industry. General inquiries and contact form submissions that don't turn into projects? We'll typically clear those out after a couple years unless you've asked us to keep you in the loop about our work.

Your Rights Under Canadian Privacy Law

Since we're based in BC, we follow Canada's privacy legislation (PIPEDA and BC's provincial privacy laws). You've got rights, and we respect them:

• Ask to see what personal info we have about you
• Request corrections if something's wrong
• Ask us to delete your data (with some exceptions for legal requirements)
• Withdraw consent for marketing communications anytime
• File a complaint with the Privacy Commissioner if you think we've messed up

Security Measures

We take reasonable precautions to protect your info - encrypted communications, secure file storage, password-protected systems, that kind of thing. Our team's trained on privacy practices, and we only give access to folks who genuinely need it for their work. That said, no system's 100% bulletproof, so we can't guarantee absolute security (nobody honestly can).

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. We'll post the updated version here with a new date at the top. For active clients, we'll shoot you an email if there's anything significant that changes.

Questions or Concerns?

If something in here doesn't make sense or you've got concerns about how we're handling your information, just reach out. We'd much rather have a conversation than have you worrying about it.